Client Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • Every support request you submit to us will be attended to within maximum 60 min. If for any reason whatsoever your ticket or e–mail needs additional assistance from a sysadmin, we’ll without delay forward it and leave a note to notify you that your case is being examined. If you order the Managed Servers package, all of the services included there will be executed at a time of your preference.

  • Top quality support service

  • A Top–Class Support Service

  • We will be at your disposal 24x7 to answer any enquiries that you may have connected to our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need help tackling server administration tasks, you can make use of our Managed Servers package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures

  • Intuitive help center

  • An Intuitive Help Area

  • We have equipped our Control Panel with a detailed knowledge base, which features extensive explanations of all its features and functionalities. Plus, we have created detailed video tutorials that will further instruct you how to perform a specific operation or solve a frequently encountered problem. All the how–to articles and the video tutorials are easily accessible from each Control Panel section through the Help and Videos buttons situated in the upper right corner.