If you have a site, a problem could always emerge and it doesn’t necessarily have to be connected with the web hosting service itself. For instance, something might go wrong when you update a software application or some important data might be modified or erased unintentionally. Whatever the essence of the problem might be, you’ll need to contact the help desk staff and request them to restore a backup or to assist you in resolving the problem that you are facing. How quickly they will do this will predetermine the length of time that your sites will be offline. For specific websites like social networks or online shopping portals, a recurrent unavailability can often mean lost clients and money. That said, it’s crucial to use the services of a hosting company that offers not only a very good customer support service, but also a quick one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed maximum reaction time for any support ticket that you submit or any email that you send is only 1 hour, even in case you contact us during weekends and public holidays. Whatever the essence of your question or issue might be, we will lend you a hand immediately and will give you the required information to troubleshoot any problem with your websites. The actual reaction time commonly doesn’t surpass 15-20 minutes, which suggests that you can forget about waiting for hours to get a problem solved or what is even worse – waiting around one whole day only to obtain a reply that more information is needed whilst nothing is resolved. We will assist you in a timely manner just because we are aware of how expensive time can be in the dynamic electronic space. The sixty-minute response time guarantee is valid for any billing or technical query that you might have connected to our Linux cloud service.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a tech support ticket through your hosting Control Panel or write an email relating to your semi-dedicated server, you’ll obtain a reply within maximum 1 hour. You can get in touch with us whenever you wish with regard to technical, billing or general matters and given that we’re available to you 24x7x365, you will invariably obtain help in a well-timed fashion. Based on the particular question or issue, we will supply you with more information, fix the problem if it’s been caused by something within our reach or tell you what to do on your end in case you need to edit some setting for an Internet app that we can’t access. You can just forget about waiting around for an entire day for each and every answer. In fact, in most cases we answer emails and tickets within no more than 20 to 25 minutes.