When your hosting provider supplies live chat support, you can talk to an agent live and find out helpful info or get an issue resolved in a very timely manner. The main advantage of using chat instead of calling to talk with a live person is that you need just a computer with web access, so that you will not pay any fees when you're in a different country or state. What's more, it is a lot easier to copy and paste information for example domains, usernames or error messages i.e. details which are sometimes hard to give to the other party over the phone. The real-time chat is also a considerably quicker option to contact the web hosting provider's support team compared to using a ticketing system. Last, but not least, in the event that some situation needs some more time to be taken care of, you are able to do something different while you wait for guidance on the live chat, which means that you will not lose time - something that's impossible if you're on the phone.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that a lot of situations are often resolved when you talk with a live person, we provide a live chat service for all of our prospective and active clients. Our chat is accessible every day and our support agents can assist you with a wide range of questions and problems. If you aren't our client yet, you are able to find out more about our cloud hosting packages and the website hosting platform in general so that you can make sure that your sites will run properly on our servers. If you already have an account and you have some questions or you have any kind of troubles with any of our solutions, you can join us on our live chat and we will provide you with the necessary information or help you troubleshoot the problem. You'll have to open a support ticket for some troubles which need more time or the assistance of a system administrator, but for a lot of basic problems you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is accessible to all of our prospective and current customers. If you're searching for a new hosting account, you'll be able to chat in real time to one of our agents and receive more information about our Linux semi-dedicated servers so as to choose the best plan for your web sites. In case you already have an account with us, we'll be able to support you in a very timely manner with billing, general and 1st level techissues. Even though in certain cases you'll have to open a support ticket since there're problems that cannot be resolved on the live chat, we can assist you with various basic jobs, such as installing an e-mail account in an email client or forwarding one domain name to another. Thus, you'll get timely support and you will save a lot of time.