There are several ways to contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you opt for is a ticketing system. It is the easiest form of correspondence for different reasons. In case no support engineer is free at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably be received. Plus, you can copy & paste large pieces of information without worrying about typing errors, and if a given problem requires more time to be resolved or a number of responses have to be exchanged, all the info will be in the exact same location, so each party can always see the comments provided by the other one. The downside of using tickets to get in touch with your web hosting provider is that they are typically separate from the hosting platform, so if you have to supply info or to adhere to guidelines, you’ll have to use no less than two different admin dashboards and this number may increase if you desire to manage a handful of domains. Besides, a lot of hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud service is not separate from the web hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to visit it at any particular moment with only a few mouse clicks, without the need to leave your hosting account. The ticketing system comes with a quick-search field, so you can track down de facto any trouble ticket that you’ve submitted in the past, if necessary. Besides, you can read knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to resolve a particular problem even before you open a ticket. The ticket response time is maximum one hour, which suggests that you can receive timely assistance at any particular moment and in case our customer service team recommends that you should do something within your account, you can do it instantly without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more convenient to manage everything in a single location, which is the reason why we’ve integrated a trouble ticket system into the custom-built Hepsia Control Panel, which comes with every semi-dedicated server package. This will permit you to manage the communication with our tech support team along with your content, which means that you won’t need to memorize one more logon name for a different system. You will be able to send a new ticket or to track down the status of an old one with less than several clicks of the mouse whilst you are browsing the files within your semi-dedicated account. Plus, you can search through older tickets using a smart search functionality or have a look at applicable FAQ articles with solutions to commonly experienced issues. The built-in trouble ticket system is monitored 24-7-365 with the maximum ticket response time being only one hour, so there will always be someone to help you out.