The presence of the customer and technical support that a cloud hosting company offers will tell you a lot about the services which they supply as well. In the event that you're allowed to use only emails or tickets, you have almost certainly come across some reseller and not the actual website hosting supplier. If this is the case, you'll have to wait for a few days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may have to get in touch with the true hosting company for further help. If the provider offers various options for communication with fast response time that are available at any moment, they are almost certainly the top provider, not a reseller. Therefore you will benefit from timely assistance and high quality support since they will have immediate access to the servers where your account will be created. No matter what the issue - sales or technical, it is generally much better to be able to get hold of your hosting company directly by using your preferred way of communication.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of receiving assistance in a timely manner, that's why our cloud hosting services include 24/7 tech support as well as various means of communication. If you do not have an account yet, you can give us a call or take advantage of our live chat and talk to a live agent, in order to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up buying a service that you can't use effectively. In case you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs more analysis. In contrast to the majority of providers that you can find today, we respond to all of the tickets within an hour, so you will not need to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You are able to test our support services even before you get a semi-dedicated server account from us since we have telephone and live chat support for billing, pre-sales and basic questions. Our agents can assist you to select the right plan or supply you with information about our servers, so as to verify if the system requirements for your sites are met. In case you are a current customer, you can also get in touch with us through email or through our ticketing system, that is accessible through the Hepsia website hosting Control Panel. We warrant that if you use any of these two ways of contact, you'll receive a response within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you've used the website hosting services of other service providers, even big ones, you'll be able to compare the response time as it usually takes a full day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

If you get a VPS server through our company, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local phone numbers in the United States, the United Kingdom and Australia along with a live chat service. When you are an existing customer and you're looking for help with a technical issue that requires more time to investigate or resolve, you can open a ticket from your billing account or you'll be able to send an email message and we'll handle the problem and send you a response within one hour. The response time is warranted 24/7, including weekends and holidays, still for many issues it takes a maximum of half an hour to receive support. The support service covers the VPS as well as all of the pre-installed software it includes, so if you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum response time warranty, you will receive lightning-fast support when you buy a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, therefore if you open a ticket through your billing account or you send an e-mail message about any problem with the server or the pre-installed software on it whatever the time of the day, you will receive a response within one hour, even during holidays. Our ticketing system is the more suitable option when the matter in question requires more time to be resolved or if it needs to be forwarded to our administrators, as it is far more convenient to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to call us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up and troubleshooting and similarly to the standard support, this service is available 24/7 as well.