Many individuals who start using their very first hosting account, or switch companies, usually have queries about how given tasks are completed or stumble upon obstacles when setting up various things such as e-mails, website settings, etc. For this reason, many hosting companies have compiled documentation with the most standard questions and issues so as to help their customers get information swiftly and seamlessly. Consequently, the customer support engineers can dedicate more time to real problems that certain clients may be facing, as the solution for the minor things will be available on the Internet and clients will be able to tackle them without having to contact the customer care staff. Having thorough documentation is extremely important, especially for new users with no prior experience whatsoever, because the web hosting service entails plenty of functions and lots of individuals can become puzzled about what to do. A good knowledge base can both help you do the things that you want and become aware of how the hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

If you purchase a cloud hosting account from us, you’ll be able to access our in-depth online help documentation where you will see information on virtually everything associated with our hosting plans. The topics vary from how to create an e-mail address on your smartphone, to how to do different things using an .htaccess file. The articles are written in an easy-to-comprehend way and feature elaborate guidelines on how to do a particular task in your Hepsia Control Panel. You can also find info that is not directly connected to Hepsia, for instance one that concerns software apps on your desktop PC. The complete collection of articles will be available in the Help section of the Control Panel, but those that are dedicated to a given Control Panel section can be accessed on the spot. Considering the fact that we’ve included as many topics as possible, you’ll be able to become aware of virtually everything related to your web hosting account.

Extensive Online Documentation in Semi-dedicated Servers

Our company’s semi-dedicated servers include a comprehensive article archive where you can find any information that you may need about our web hosting services or about the Hepsia Control Panel that we’re using. We have prepared it based on the feedback that we have collected from our customers through the years and, as a consequence, our articles encompass particular problems that you may stumble upon and suggest the most effective way to repair them, for instance receiving a 500 Internal Server Error message or not being able to send email messages from your PC even though you have the right SMTP settings. The articles are available in each single section of the Control Panel and you can examine them at any time. They can help you enhance your knowledge not only about our services, but also about the web hosting service as a whole, as they offer thorough instructions and general info such as what cron jobs or file permissions are.